Central de ajuda FanLamp ProTroubleshooting
Fixes for the most common FanLamp Pro problems — Bluetooth, sync drift, and stuck lights.
"Please open the Bluetooth"
The most common error message. Open your phone's Settings → Bluetooth and enable it. On Android, also make sure FanLamp Pro has been granted the Location permission, otherwise the OS blocks BLE scans.
App says "Connecting…" forever
- Force-quit the app and reopen it.
- Move within ~3 meters of the fan to rule out signal issues.
- Power-cycle the fan from the wall switch (5-second pairing window).
State drift after a wall-switch flip
After you flip the fan off and on at the wall, the BLE module starts in a default state (full brightness, last fan speed). The app may briefly show the old state until it reconnects. Tap the device card to refresh.
RGB / music sync not working
Not every compatible fixture has the RGB accent ring hardware. If the RGB tab is greyed out or has no effect, your specific SKU does not include the ring. Check the OEM manual to confirm.
Android-only quirks
After Android OS upgrades, the Location permission is sometimes reset to "Approximate" or denied. Re-grant Precise + While Using and Bluetooth scanning will work again.